Call Centres 2006. Figure 3: Average salaries for contact centre customer service advisers by sector. In today's show, Robb Duke of Interactive Softworks discusses the benefits of desktop unification for the contact center and its customers. The Call Center. File Format: PDFAdobe Acrobat - View as H Video Interview: Keith Wymer of Hotlines Call Center Skills Training Ltd. Video Interview: Katrina Anderson, Independent Training Coach and Consultant. BeyondWaterSports.com File Format: PDFAdobe Acrobat Martin Pollecoff is an independent consultant. Since 1981 he has worked on issues

of improvement and innovation in the call centre industry. ICMIs mission is to help call centers (contact centers, help desks, customer care,. Call Centre Consultants provides specialist

advice and independent. As an independent